HN Jobs

Customer Support Engineer | Sauce Labs (San Francisco, CA) Join the Sauce Labs Customer Support Team and work with customers big and small who are changing the way software development is done. If you love solving problems and helping people, then read on! Responsibilities: - Help customers solve technical problems, answer questions about the product capabilities - Reproduce customer issues and determine where the issue is (Sauce Labs Cloud, Selenium/Appium, the network, language or platform configuration, the customer’s test script) - Collaborate internally with Development Team (provide feedback, file bugs) and Sales Team (respond quickly to high priority issues) Requirements: - At least 6 months as a developer or supporting developers - Programming experience with at least one of the following languages: Javascript, Python, Ruby, PHP, Java, C# - Proficient at the Unix/Linux command-line - Knowledge of HTML, Javascript - Experience working with customers, comfortable working with developers - Intrinsic desire to help customers (and the patience to do so) - Experience with Selenium and/or Appium is a huge plus For the full job description and to apply, please visit: http://hire.jobvite.com/CompanyJobs/Careers.aspx?c=qDz9Vfw0&...